Privacy Statement

Lanes Consulting is here to affirm our commitment to the protection of your personal information concerning the collection, use and disclosure of personal information according to Personal Information Protection and Electronic Documents Act (PIPEDA) and the Immigration Consultants of Canada Regulatory Council (ICCRC). It aims at protecting your personal information with us at all time.

Lanes Consulting recognizes your right to privacy to your personal information.

Our Privacy Statement, our practices and procedures are subject to regular review to ensure continued compliance in this area.

What Is “Personal Information”?

“Personal information” means any information, about an identifiable individual. As your licensed and regulated immigration consultants, we are governed by the Code of Ethics Article 8 in ICCRC to protect and maintain your personal information at strictest confidentiality. Every consultant, including our educational consultant in our Hong Kong office, has a professional obligation and duty to respect the privacy of client information. Our consultant and employee take great care in the handling of your personal information.

Why Do We Collect Personal Information And How Do We Use It?

The types of personal information of clients and potential clients that Lanes Consulting collects and uses depends on the information and services that are being requested. Subject to applicable laws, personal information may include:

• Name, address, email address, contact details, nature of the client or potential client’s immigration issue and history, financial, credit, billing and account information, and other accompanying information relating to the request for service;

• Information pertinent to the client’s legal issue, including financial information, immigration history, family and property information, or other information a client may give us for us to act for the client;

• Information contained in communications between the client and Lanes Consulting, including electronic communications; and

• Information that Lanes Consulting may collect with the consent of the client or as permitted by law.

Lanes Consulting generally collects personal information for the following limited purposes:

• To determine whether Lanes Consulting can enter into a professional relationship with you;

• For the collection and use of third party personal information, in the course and scope of representing clients and providing Canadian immigration services to such clients;

• For the collection and use of your personal information, to provide Canadian immigration services or information to you;

• To establish and maintain client and general mailing lists;

• To communicate with you to inform you of immigration developments, new services, or seminars and events put on by Lanes Consulting;

• To ensure your satisfaction with our services;

• For administration, billing, accounting, auditing and collection purposes about you or your business and your relationship to us;

• To fulfil our professional and legal obligations.

Also, from time-to-time, we may contact you requesting additional personal information to assist us in maintaining our contact or mailing lists, or to provide services to you. Lanes Consulting shall only use your personal information as permitted by law, including with your consent as appropriate.

Obtaining Consent

Lanes Consulting generally will obtain personal information directly from you or through its interaction with you or by signing a consent form. Consent may be express or implied; where information is likely to be considered sensitive, express consent should be obtained;

The consent shall be informed. When collecting personal information, you will be notified of the purposes for which your personal information will be used and disclosed. If Lanes Consulting identifies a new purpose for information that it has already collected, your consent will be obtained for this additional use or disclosure; and

Consent can be given by the individual or by an authorized individual.

Suppose you choose to provide your personal information to Lanes Consulting. In that case, we assume that you consent to the collection, use and disclosure of your personal information as set out in this privacy statement. If you do not agree, do not provide your information or where it is appropriate to identify restrictions on the use and disclosure of your information. You may withdraw your consent, subject to any contractual, legal or other limitations.

Disclosure Of Your Personal Information

Disclosure of your personal information to a third party may occur in the following circumstance:

• To provide services on your behalf and following your instructions; including filing your immigration application according to the Canadian Immigration and Refugee Protection Act (IRPA)

• When you have instructed us to disclose your personal information to a third party for a specified purpose or where we reasonably believe that a third party requesting your information is your agent;

• To provide information as required by our professional body and liability insurers

• To establish or collect monies owing to Lanes Consulting, such as to a collection agency or financial institution;

• To conform to obligations imposed by law or statutes, including any order or requirement of a court, administrative agency or other government tribunals;

• To meet an emergency need;

• As required under a criminal investigation; and

Suppose we use the services of third parties and disclose personal information to them. In that case, we will enter into legal agreements which require these third parties to protect your personal information in a manner acceptable to us. In entering into these legal agreements, we do not transfer any interest in your personal information to them. Instead, the purpose of these legal agreements is to ensure that personal information delivered to third parties is maintained at a level of security equal to that provided by Lanes Consulting under this Privacy Statement. We do not sell, barter, trade or give away your personal information to third parties, without your consent.